Shipping Policy
At MaceratingFlo, we understand the importance of receiving your items in a timely manner, which is why we strive to process your order quickly.
Shipping Cost
We offer FREE shipping on all orders within the continental US via standard ground service. Additional fees (about $50 – $160) apply for shipments to Alaska, Hawaii, the Florida Keys, islands with or without bridge access, and Canada. Please contact customer service for specific delivery locations. Most orders are shipped via UPS or FedEx.
Delivery Time
Our total delivery time is the combination of our order processing time and shipping time. We typically process orders within 1-2 days, and the shipping period takes about 3-6 working days. Please note, delivery may take longer ( 5 -10 working days ) during peak seasons and promotional sales.
Where Does MaceratingFlo Deliver?
We ship orders to all 50 states and Washington D.C. in the U.S., from Monday through Friday, excluding public holidays. Please note that we do not deliver to APO/FPO/DPO addresses.
How Can I Track My Order?
Our delivery time begins from the moment an order is accepted and includes a 24-hour period during which your items will be processed and dispatched on business days. We will send you a shipment confirmation email as soon as your order is packed. This email contains the delivery information and a link to track your order online. Please note that tracking information may take a few days to become available.
What Should I Do if My Delivery Is Delayed or My Package Is Lost?
Our parcels are delivered by logistics companies that track the delivery status in real time. However, if there is a delay or loss caused by circumstances beyond our control, we sincerely apologize. Here is what we can do:
A. Maintain Communication with Our Service: We ensure that we are aware of the package’s status and will keep in touch with you at all times, updating you about the status of your package.
B. Track Your Goods in Real-Time: If you notice a delay during the shipping process, there are actions we can take. For instance, we can send a replacement package more quickly. Alternatively, if you need the package urgently, you can contact us, and depending on the situation, we might reissue the package using a different shipping method.
Damage:
We accept full responsibility for products that are defective due to incorrect packaging or obvious damage upon arrival or during transit. Please inspect the packaging when you receive the goods. If you find any damage, document it when you sign for it. If the items within the package are damaged upon arrival, please send photos to [email protected], and we will handle the insurance claim on your behalf.
If you have any questions, you can directly contact us at [email protected].